Refund policy
Returns & Exchanges
We want you to love your yarn! Please let us know right away if you are not completely satisfied with your purchase, if it was damaged in transit, or if you received the wrong item. We accept returns initiated within 7 days of receiving your order. Items must be completely unused, unwound, and in sellable condition with the original labels intact. Sale items, custom orders, dyed-to-order pre-orders, and digital patterns are non-refundable.
Shipping & Responsibility:
Unless we made a mistake with your order, return shipping charges are the responsibility of the customer, and original shipping fees are non-refundable. We highly recommend using a trackable shipping service, as we cannot assume responsibility for items lost or damaged on their way back to us.
Unless we made a mistake with your order, return shipping charges are the responsibility of the customer, and original shipping fees are non-refundable. We highly recommend using a trackable shipping service, as we cannot assume responsibility for items lost or damaged on their way back to us.
To start a return, please email us at hello@alicealishka.com with your order number.